Seasonal Topics and Frequently Asked Questions

Seasonal Topics and Frequently Asked Questions

 

Below is a summary of our seasonal topics

BROWN GARDEN WASTE BIN

Garden waste collection calendars for 2012/13 will be issued to households at the end of March/beginning of April 2012.

COMPOST

After you take your green waste to a Norfolk County Council Recycling Centre it is taken away to a composting facility. It is shredded, turned and left to degrade for 12 weeks before being bagged and returned to the Recycling Centres for residents to buy back and put into their gardens. You can purchase bagged compost from all Norfolk County Council's Recycling Centres (excluding Snetterton). Please click here for details.

IS YOUR BUS PASS DUE FOR RENEWAL?

All bus passes are dealt with by Norfolk County Council. Please click here to visit their website or visit your nearest library or call 0344 800 8020 for more information.

BE SCAM AWARE

Are you receiving calls or visits from companies and want to find out if they are reputable? 
Norfolk County Council are holding scam surgeries during February at various locations throughout Norfolk. The surgeries are an opportunity for people and businesses to talk to Trading Standards about scams, learn more about how they can protect themselves and others from common scams or drop in to discuss scams they have received.

For more information visit the Trading Standards page on Norfolk County Council's website.
If you are a consumer click here
If you are a business click here

COMPUTER CLASSES FOR BEGINNERS

For more information please see page 15 in the current edition of Voice. 

More news articles and events are listed throughout and on the back page of the current edition of Voice. 

 

Below is a summary of our day to day frequently asked questions

1    Q     How do I make a payment?
  A Visit our Pay for it page.
     
2 Q I would like to register a change of address.
  A Visit our Report it page - Change of Address.
     
3 Q How do I obtain a bar code letter for paying council tax?
  A Visit our Apply for it page - Barcode for Council Tax Payment
     
4  Q I have an Emergency and the office is closed.
  A For an out of hours emergency for Environmental Health, Housing or Public Services and Flagship (Peddars Way Housing Association) call 0808 168 4555 for assistance or visit our emergency planning page for other helpful contact numbers.
     
5 Q I am homeless and/or need advice re housing.
  A Visit our Housing page.
     
6 Q How do I put my name on the Housing Waiting List?
  A ARP Trading have just announced the launch of Breckland Council Choice Based Lettings system (Breckland Key Select) which is replacing the Housing Register, please visit their web site www.brecklandhousing.co.uk for further information.
     
7 Q  How do I apply for housing or council tax benefit?
  A

Please visit the Anglia Revenues Partnership website to complete an electronic claim form or e-mail us (contactus@breckland.gov.uk) to request a call from a benefit assessor.

Looking for free, clear, unbiased advice to help you manage your money? The  Money Advice Service is here to help everyone understand and manage their money better. The service is independent, set up by the Government and paid for by the financial services industry. Book an appointment with an advisor on-line or call 0333 321 3434.
     
8 Q  How do I advise housing benefits of my change of circumstances?
  A   Visit our Report it page – change of circumstances.
     
9 Q I am a tenant with Flagship-Peddars Way Housing Association and need
repair(s) done to my property.
  A  You can call 0808 168 4555 or visit their website by clicking here.
     
10  Q  How can I dispose of my bulky items
  A  Visit our Environment and Waste,bulky items page.
     
11 Q  I would like a brown garden waste bin?
  A  Visit our Environment and Waste, garden waste page.
     
12 Q  How do I report an abandoned vehicle?
  A  Visit our Report it page - abandoned vehicles.
     
13 Q  How do I report a fly tip?
  A  Visit our Report it page - fly tip. 
     
14  Q  How do I report a problem with the roads, e.g. pot holes, street lighting, verges etc?
  A  Norfolk County Council Highways department are responsible for this type of maintenance. Visit our Report it page, Highway Problem which will take you to Norfolk County Council's web site, once there please use the menu choices in blue on the left. 
     
15 Q  How do I apply for a bus pass?
  A  Bus passes are issued/renewed by Norfolk County Council. More information is available on Norfolk County Council's website.
     
16 Q  How do I apply/renew my blue badge? 
  A Blue Badges are issued/renewed by Norfolk County Council. Visit our Blue Badge page and follow the link to the relevant Norfolk County Council web site page.
     
17 Q I am experiencing a nuisance, e.g. pests, noise, drainage, who do I contact?
  A  Visit our Environmental Health,environmental protection page for further details.
     
18 Q I have lost my dog/I have found a stray dog, who do I contact?
  A Visit our Environmental Health,dog warden page for further details.
     
19 Q Am I on the electoral register?
  A If you are not sure if you are registered on the Electoral Roll at your current address, you can call us on 01362 656875 and we can check for you. Alternatively, if you want to register, or request a postal or proxy vote, this can be done on line by visiting our Electoral Services page.